Privacy Policy

Privacy Policy

1) Information on the Collection of Personal Data and Contact Details of the Responsible Party

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when using our website. Personal data includes all data that can be used to identify you personally.

1.2 The responsible party for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is glow-melbourne. The responsible party for the processing of personal data is the individual or legal entity that, alone or together with others, decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the responsible party), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser’s address bar.

2) Data Collection When Visiting Our Website

When you visit our website for informational purposes only, i.e., without registering or otherwise providing us with information, we collect only the data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

• The website visited

• Date and time of access

• Amount of data sent in bytes

• Source/reference from which you reached the page

• Browser used

• Operating system used

• IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be transferred or otherwise used. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.

3) Cookies

To make your visit to our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session ends (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process certain user information such as browser and location data, as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

Partially, cookies serve to simplify the order process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is processed by individual cookies we have implemented, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the performance of the contract or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

We may work with advertising partners who help us make our website more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we cooperate with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the respective collected information within the following paragraphs.

Please note that you can set your browser to inform you about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

• Internet Explorer

• Firefox

• Chrome

• Safari

• Opera

Please note that if cookies are not accepted, the functionality of our website may be restricted.

4) Contacting Us

When contacting us (e.g., via contact form or email), personal data is collected. The specific data collected when using a contact form is evident from the respective contact form. This data is stored and used solely for the purpose of responding to your request or for contacting you and the related technical administration. The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after your request has been fully processed, provided that this can be inferred from the circumstances and there are no statutory retention obligations.

5) Data Processing When Opening a Customer Account and for Contract Execution

In accordance with Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed if you provide it to us for the execution of a contract or when opening a customer account. The specific data collected is evident from the respective input forms. Deleting your customer account is possible at any time and can be done by sending a message to the aforementioned address of the responsible party. We store and use the data you provide for contract execution. After full execution of the contract or deletion of your customer account, your data will be blocked with respect to tax and commercial law retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use your data for other legally permitted purposes, of which we will inform you accordingly.

6) Use of Your Data for Direct Advertising

6.1 Subscription to Our Email Newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required for sending the newsletter is your email address. Providing further data is voluntary and used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an email newsletter if you have expressly confirmed that you consent to receiving newsletters. We will then send you a confirmation email asking you to confirm by clicking on a link that you wish to receive newsletters in the future.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When you subscribe to the newsletter, we store your IP address as provided by your internet service provider (ISP), as well as the date and time of subscription, to track any potential misuse of your email address at a later time. The data we collect when you subscribe to the newsletter will be used solely for the purpose of advertising via the newsletter. You can unsubscribe from the newsletter at any time by clicking the link provided in the newsletter or by sending a corresponding message to the responsible party mentioned at the beginning. After unsubscribing, your email address will be immediately removed from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data for other legally permitted purposes, of which we inform you in this policy.

6.2 Sending of the Email Newsletter to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. For this purpose, we do not need to obtain separate consent from you. The data processing in this regard is based solely on our legitimate interest in personalized direct advertising in accordance with Art. 6 para. 1 lit. f GDPR. If you initially objected to the use of your email address for this purpose, we will not send emails. You have the right to object to the use of your email address for the aforementioned advertising purposes at any time with effect for the future by notifying the responsible party mentioned at the beginning. The only costs you incur are those for the transmission according to the basic rates. After your objection, the use of your email address for advertising purposes will be immediately stopped.

7) Data Processing for Order Processing

7.1 The personal data we collect will be passed on to the transport company responsible for delivery as part of contract processing, to the extent necessary for the delivery of the goods. We will pass on your payment data to the credit institution responsible for the payment process, as far as this is necessary for the payment process. If payment service providers are used, we will inform you explicitly about this below. The legal basis for the transfer of data is Art. 6 para. 1 lit. b GDPR.

7.2 Use of Payment Service Providers

PayPal When paying via PayPal, credit card via PayPal, direct debit via PayPal, or—if offered—"purchase on account" or "installment payment" via PayPal, we forward your payment details to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment process. This transfer of data is carried out in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent necessary for the payment processing.

For the payment methods credit card via PayPal, direct debit via PayPal, or—if offered—"purchase on account" or "installment payment" via PayPal, PayPal reserves the right to carry out a credit check. To this end, your payment data may be forwarded to credit agencies in accordance with Art. 6 para. 1 lit. f GDPR on the basis of PayPal's legitimate interest in determining your solvency. The result of the credit check with regard to the statistical probability of non-payment is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). These score values are based on a scientifically recognized mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values. For further information on data protection, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

SOFORT If you choose the payment method "SOFORT," the payment processing is carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter "SOFORT"), to whom we transmit your information provided during the order process along with information about your order in accordance with Art. 6 para. 1 lit. b GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data is forwarded solely for the purpose of payment processing with the payment service provider SOFORT and only to the extent necessary for this purpose. For further information on SOFORT's privacy policy, please visit https://www.klarna.com/sofort/datenschutz.

8) Contact Regarding Review Reminders

Own Review Reminders (No Sending Through a Customer Review System) We use your email address to send a one-time reminder to submit a review of your order for the review system we use, provided you have expressly consented to this during or after your order in accordance with Art. 6 para. 1 lit. a GDPR.

You can withdraw your consent at any time by sending a message to the data controller.

9) Use of Social Media: Social Plugins

9.1 Facebook Plugins with Shariff Solution Our website uses social plugins ("plugins") from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To increase the protection of your data when visiting our website, these buttons are not integrated into the page as unrestricted plugins but only using an HTML link. This ensures that when a page on our website containing such buttons is accessed, no connection is yet established with Facebook's servers. If you click on the button, a new browser window will open and call up the Facebook page, where you can interact with the plugins there (if necessary, after entering your login data).

Facebook Inc., based in the USA, is certified under the US-European Privacy Shield, which ensures compliance with the data protection level applicable in the EU.

For the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your rights and options to protect your privacy, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php.

9.2 Google+ Plugins with Shariff Solution Our website uses social plugins ("plugins") from the social network Google+, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To increase the protection of your data when visiting our website, these buttons are not integrated into the page as unrestricted plugins but only using an HTML link. This ensures that when a page on our website containing such buttons is accessed, no connection is yet established with Google's servers. If you click on the button, a new browser window will open and call up the Google+ page, where you can interact with the plugins there (if necessary, after entering your login data).

Google LLC, based in the USA, is certified under the US-European Privacy Shield, which ensures compliance with the data protection level applicable in the EU.

For the purpose and scope of data collection and the further processing and use of the data by Google, as well as your rights and options to protect your privacy, please refer to Google's privacy policy: https://www.google.com/intl/de/policies/privacy/.

9.3 Instagram Plugin with Shariff Solution Our website uses social plugins ("plugins") from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To increase the protection of your data when visiting our website, these buttons are not integrated into the page as unrestricted plugins but only using an HTML link. This ensures that when a page on our website containing such buttons is accessed, no connection is yet established with Instagram's servers. If you click on the button, a new browser window will open and call up the Instagram page, where you can interact with the plugins there (if necessary, after entering your login data).

Instagram LLC, based in the USA, is certified under the US-European Privacy Shield, which ensures compliance with the data protection level applicable in the EU.

For the purpose and scope of data collection and the further processing and use of the data by Instagram, as well as your rights and options to protect your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/.

10) Online Marketing

10.1 DoubleClick by Google This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display ads that are relevant to users, improve campaign performance reports, or to avoid showing the same ad multiple times. Using a cookie ID, Google records which ads are displayed in which browser and can thus prevent them from being shown multiple times. The processing is based on our legitimate interest in optimizing the marketing of our website in accordance with Art. 6 para. 1 lit. f GDPR.

For further information on the privacy policy of DoubleClick by Google, please visit: https://www.google.de/policies/privacy/.

10.2 Use of Google AdWords Conversion Tracking This website uses the online advertising program "Google AdWords" and, within the framework of Google AdWords, the conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

Further information on Google's privacy policy can be found at: https://www.google.de/policies/privacy/

11) Web Analytics Services

This website uses Google Analytics, a web analytics service provided by Google LLC. The information generated by the cookie about your use of this website (including the truncated IP address) is usually transmitted to a Google server in the USA and stored there.

For more information, visit: https://tools.google.com/dlpage/gaoptout?hl=de

12) Retargeting/Remarketing/Recommendation Advertising

This website uses the “Facebook Pixel” of Facebook Inc. for tracking user behavior after interacting with a Facebook ad. This is done to evaluate the effectiveness of Facebook ads for statistical and market research purposes.

Further details can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/

You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing operations take place exclusively upon granting explicit consent in accordance with Art. 6 para. 1 lit. a GDPR.

Consent to the use of the Facebook Pixel may only be declared by users who are older than 13 years. If you are younger, we ask you to ask your guardians for permission.

Facebook Inc., based in the USA, is certified for the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU.

To deactivate the use of cookies on your computer, you can set your internet browser so that cookies are not stored on your computer in the future or cookies that have already been stored are deleted. However, disabling all cookies may mean that some functions on our website can no longer be executed. You can also deactivate the use of cookies by third-party providers, such as Facebook, on the following website of the Digital Advertising Alliance: https://www.aboutads.info/choices/

Google AdWords Remarketing

Our website uses the functions of Google AdWords Remarketing; this allows us to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. Processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 para. 1 lit. f GDPR.

Further data processing only takes place if you have agreed with Google that your internet and app browsing history will be linked to your Google account by Google and information from your Google account will be used to personalize ads that you view on the web. If you are logged in to Google during your visit to our website, Google uses your data together with Google Analytics data.

13) RIGHTS OF THE DATA SUBJECT

13.1 The applicable data protection law grants you comprehensive rights (rights of access and intervention) regarding the processing of your personal data vis-à-vis the controller, about which we inform you below:

Right to access according to Article 15 GDPR: You have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned retention period or the criteria for determining the retention period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, the right to lodge a complaint with a supervisory authority, the source of your data if it was not collected by us, the existence of automated decision-making including profiling, and, if applicable, meaningful information about the logic involved as well as the significance and intended effects of such processing for you, and your right to be informed of the appropriate safeguards under Article 46 GDPR when your data are transferred to third countries.

Right to rectification according to Article 16 GDPR: You have the right to demand the immediate correction of incorrect data relating to you and/or the completion of incomplete data stored by us.

Right to erasure according to Article 17 GDPR: You have the right to request the deletion of your personal data under the conditions of Article 17(1) GDPR. However, this right does not exist, in particular, if the processing is necessary for exercising the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.

Right to restriction of processing according to Article 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you dispute, is being verified, if you refuse the deletion of your data due to unlawful data processing and instead request the restriction of the processing of your data, if you need your data for the establishment, exercise, or defense of legal claims after we no longer need these data for the purpose of processing, or if you have objected to processing on grounds of your particular situation, as long as it is not yet clear whether our legitimate grounds prevail.

Right to be informed according to Article 19 GDPR: If you have asserted the right to rectification, erasure, or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.

Right to data portability according to Article 20 GDPR: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format, or to request the transfer to another controller, to the extent that this is technically feasible.

Right to withdraw consent given according to Article 7(3) GDPR: You have the right to withdraw consent once given to the processing of data at any time with effect for the future. In the event of withdrawal, we will immediately delete the affected data, provided that further processing cannot be based on a legal basis for consentless processing. The withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the point of withdrawal.

Right to lodge a complaint according to Article 77 GDPR: If you believe that the processing of personal data concerning you violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work, or place of the alleged infringement, without prejudice to any other administrative or judicial remedy.

13.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR PREDOMINANT LEGITIMATE INTERESTS IN THE CONTEXT OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA. HOWEVER, FURTHER PROCESSING IS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA FOR DIRECT MARKETING PURPOSES.

14) DURATION OF STORAGE OF PERSONAL DATA

The duration of the storage of personal data is determined based on the respective legal retention period (e.g., commercial and tax retention periods). After the expiration of the period, the corresponding data is routinely deleted, provided that it is no longer required for the fulfillment or initiation of a contract and/or there is no legitimate interest on our part in further storage.